Policy

POLICY

 

Wood Signs

All of our signs are made from real wood! We embrace the natural beauty of the wood, such as knots, grain, small cracks, and holes. Hand making our product may cause variations between the picture and the received item, however we try our best to maintain quality and accuracy for each and every order. Your piece will be wonderfully unique!

Custom Orders

We welcome custom orders! Please contact us via the Contact Us link. Please be as descriptive as possible, including color, size and design ideas.  We will email a design draft for your approval before making your product. Please allow for processing time of up to 2-3 weeks.

    Processing Time

    Please allow up to 10-15 business days for regular orders to be processed. Custom orders take up to 3 weeks to complete. Rush orders may be available upon request for a small additional charge. 

    Shipping

    All of our products are shipped via USPS with insurance and tracking. Local California sales are available for pick up. At check out, please select the pick up option.

    PLEASE NOTE: We are not responsible for undelivered, mis-delivered mail due to an incorrect address. Please be sure to accurately input your delivery information. 

    Returns

    While we do not offer returns, we want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact us at jenscre8iveniche@yahoo.com